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Yes it’s a shame and I wish it was done another way, but also what alternative do they have ?

I’m gonna be the devil’s advocate here and say that if your goal is to have people reach out, you want to make it as painless as posible . The majority of the population has or had a facebook / messenger account making the process to start a chat a simple as a click in most cases. If people had to download a thrid party app or register on yet another plateform, they would probably not start a new chat.

With the recent events this makes it even more urgent to move away from meta products, but the EU being as big as it is, this will take some time…

I’ve never used Facebook Messenger. I do realize that FB Messenger not being properly encrypted does have advantages in terms of managing the account with multiple agents however. That might be a lot harder to replicate with Signal.

@federalreverse @Admax
As a matter of fact, Meta is implementing end-to-end encryption on Facebook Messenger - much to my displeasure because I couldn't get it working in any of my browsers and thus couldn't read my messages since Christmas. Never mind, Facebook doesn't let me sign into my Facebook account anymore anways and keeps sending me in circles to solve the problem.

Facebook and Google hassling me trying to log in after moving to a new home despite a good long password, and thus being on a different network in a different city helped me rethink my dependence on both of those services. Google presented me with a questionnaire that was just weird, with question like “what month of what year did you open your account?” (how would I know, the account had existed since 2005?) and then following up with a question what city I was in when I opened the account (again, how would I know?). With Facebook, I noticed there was absolutely no way to log in from another country without already having installed the app, it didn’t even help to add my phone number to the account.