At the end of last week, we encountered some issues with the database performance of our Sync service. While our team successfully brought the service back online, it is still experiencing instability. This is currently affecting about one-third of Sync users.
Our team is actively working on resolving this as quickly as possible. Thank you for your patience!
We apologize for any inconvenience this may have caused and appreciate your understanding.
This is the latest update from the sys admin team:
"Hi everyone, we are still working on our sync backends. In our tests we have not been able to get the performance up to where it needs to be at. We are doing a lot of maintenance that will take more time. We are so sorry how long this is taking but we are working night and day to get things back into shape. We really appreciate your continued patience while we work on getting Sync back up. Yours, the Sysadmin Team."
Hello @Vivaldi
I think the https://vivaldistatus.com website should be added to some of your troubleshooting guides so anyone can check it if they are having a problem, at least the ones that involve things like sync and webmail. This is one of the troubleshooting guides I am referring to https://help.vivaldi.com/desktop/troubleshoot/troubleshoot-sync-issues/
Thanks,
Fred.
@fredallas
Very good point. Thanks for bringing this to our attention.
Webmail's troubleshooting Help page already had the info, but we've updated Sync's Help page now too.
@Vivaldi @fredallas
It would be even better if in each browser (desktop/mobile) in the sync section of the settings a detailed message about the cause of the error would be given.
At least at the level: "this is not your local error, this is an error of our servers. Don't worry, we are fixing them. You don't have to do anything - just wait for us to do it."
Because a lot of people panic and start reinstalling their browser, trying to reset their data - and all need is accurate information about where it broke and what need to do. You can even draw a funny picture from the Don't panic! :) Don't worry, don't panic.
@Vivaldi It's definitely an annoyance to be in the third of users not able to sync currently, but I suppose it's a great sign that the user base growth has necessitated the expansion of resources.
@Vivaldi guys... it's taking forever now. :(
@Vivaldi Is there an update on this issue? The last update was 2 days ago.
@Vivaldi Hey folks, it's been 2 days since update #6 on vivaldistatus.com. Can you please provide an update and eta of when things will be back online? Thanks!
@Vivaldi Sorry to ask again, but is there an update on this issue? After replacing my hard drive almost 5 days ago, I've not been able to sync my Vivaldi account and have had to move back to Firefox for a while. My Firefox account doesn't have everything I need but it does have some of my bookmarks, at least. And, again, shame on me for not backing up my Vivaldi account. Thanks.
@Vivaldi any updates? it is really taking a long time...
@Vivaldi Thanks for your hard work Sys Admin team! I am really missing the sync feature but I absolutely understand what you all are going through.
@beardedtechguy @Vivaldi Same here. Not having sync is an inconvenience but I know you guys are working hard on it. I've fought multiple "Service Down" outages so I sympathize with the stress you must feel right now.
@Vivaldi will there be a spec for the sync so we can do our own sync servers?
@Vivaldi
Good luck.
Can't you just deactivate instant sync? This should reduce the load again, shouldn't it?
@Vivaldi Get well soon, little server! ^^
@Vivaldi, nobody is immune to Finagle's Law, Thanks and cheers up for your hard work
@Vivaldi Don't worry. I'll wait patiently. I know you'll do your best. Thank you very much for that.
@Vivaldi I have a fresh windows install and an older linux installation where everything is where i need it to be in Vivaldi. Can I somhow export my passwords and bookmarks from my linux install to the new windows instance? Also, as a feature suggestion, it would be nice to sync these using some alternative user cloud. Just suggesting, it may help minimize the load on your hardware at times like this.
@Talaxthemage Take a look at this Help page for instructions: https://help.vivaldi.com/desktop/tools/import-and-export-browser-data/.
@Vivaldi Thank you!
@Vivaldi Thanks for all the hard work on this. I can only imagine how much work it takes to keep something like this going.
@Vivaldi uh, its still down :( But thank you so much for your hard work!
@Vivaldi I just got "sync" my new laptop install.
It's empty.
I'm afraid you have lost some data...
@SciScribbler
Please log in to Sync on the device that has your browser data stored locally (e.g. your previous laptop, phone or tablet) to synchronize and access it on the new laptop.